YOUR customers and clients will not know that the person they are talking to on the other end of the line is situated in the Philippines. The quality of the telephone line is similar to what you get in Australia and the accent of the agent will be no different to any of the millions of non-Australians that live and work in our country. Please let us know if this is a requirement.

We discuss with YOU your staffing needs and you provide us with a job description. Based on the job description you provide, we advertise for the position. We review all the respondents and provide you with a short list of candidates that are most suitable. The short-listed candidates will be individually interviewed and these interviews are held online using Skype, Google Hangouts or GoToMeeting. You can also ask the candidate to complete an online assessment.

Certainly, we will even assist YOU in finding accommodation in the Philippines so that you have a pleasant experience and are able to accomplish results. Furthermore we can provide you with low cost options; to fly your agent to Australia to meet them, introduce them to the rest of your team and also provide them with training at YOUR offices.

Our offices in Makati, which is in the commercial center of Manila, have Australian expat executives onsite who are available to assist if required. Smart Offshore Solutions can provide advice and basic hints in relation to Australian culture and idiosyncrasies to help bridge any possible cultural gap.

When you have staff working remotely it is important you set clear expectations.  To ensure this outcome, we will provide the right systems to monitor their activities, diaries and task lists. There is a large range of systems available; such as Google and Microsoft that offer the ‘all in one’ package for both storage, communication and activity-tracking but you can mix and match using some of the other available products such as Skype, GoToMeeting or any other messaging tool.

Yes; YOU will receive monthly reports on the attendance and upcoming leave requests of your agent. Further reporting can also be provided based on your requirements; speak to your account manager for more details.

Smart Offshore Solutions provides staff with PCs. YOU will be able to engage in a video conference with your offshore agent(s) through Skype, Google Hangouts or other video conferencing options. Part of the solution we offer is setting up communication links and integration; this will further benefit you and your business in the future.

YOU can transfer directly to our Australian bank account. Your B2B relationship is with an Australian company and you will receive an invoice from us monthly and also periodical statements.

Of course, your offshore agents have their own permanent workstation and their own computer that will be used solely by YOUR agent and will be up to date with the latest software as it becomes available.

Offshore agents are managed by YOU and take instructions from you in relation to their daily tasks. You are responsible for directing, guiding them and setting their KPIs. Security can be guaranteed by your own virtual private network (VPN) which we will set up for you.

Smart Offshore Solutions does thorough checking of references and all necessary checking of new staff. Based on your specific business requirements we can obtain further checks as required.

Smart Offshore Solutions monitors all their offices via CCTV which feeds back to Smart Offshore Solutions Australia. We can provide YOU with surveillance footage if requested or needed. In some circumstances, computer monitoring software can be provided at your request but extra charges may apply.

Smart Offshore Solutions provides YOUR offshore agent with up to date technology and an environment for success. Your offshore agents work in a modern office environment in the centre of Makati’s financial and business district, using hardware installed with Microsoft Office applications, using premium Internet connectivity (fibre optic) and modern equipment necessary for your company needs.

Smart Offshore Solutions explicitly states that all work created by an offshore agent while performing your assigned tasks are to be YOUR exclusive property. We take all reasonable measures to protect your intellectual property by preventing theft or breaches in confidentiality; we maintain a highly secure workplace monitored by security cameras. We also secure data with workplace guidelines such as Managed Internet Connectivity, and an optional VPN-only (virtual private network) access, which means that your existing internal internet access rules are applied to our workstations. It protects your data from being accessed by anyone other than those who have been specifically granted permission.

Smart Offshore Solutions charges YOU a fixed monthly fee for your offshore agents. The actual monthly fee is negotiated in advance and is subject to the skills and experience you require. The fee includes all costs such as wages, office space, computer and software. Smart Offshore Solutions is an equal opportunity employer and we ensure that your offshore agents are paid all relevant entitlements including health insurance, benefits and applicable Philippine government taxes and fees.

Currently, the Philippines is where our offices and offshore agents are based, although future plans will extend to other countries.

Smart Offshore Solutions provides YOUR offshore agent with the right environment so that they can meet your business needs. We can help with basic training such as dealing with Australian customers and partners and will ensure your agent delivers our company high customer service standards.

YOUR customers and clients will not know that the person they are talking to on the other end of the line is situated in The Philippines. The quality of the telephone line is excellent, as if the person is in Australia.

We can work with YOU to provide offshore agents for special projects with a set timeframe, either to assist you during a season peak or to cover for an emergency or maternity leave period.

There is no minimum or maximum number of offshore agents YOU can hire through Smart Offshore Solutions. We develop partnerships and work with you to determine your exact requirements that will most benefit your business.